Shipping policy

Thank you for shopping with AquaGlow! We want your experience to be as smooth as possible, so here’s everything you need to know about shipping your order.

1. Shipping Locations

We currently offer shipping across the United Kingdom. Unfortunately, we do not ship internationally at this time.

2. Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Once your order is processed, it will be shipped to your specified address.

3. Shipping Time

• Standard Shipping: 3-5 business days.
• Express Shipping: 1-2 business days (available at checkout for an additional fee).

Please note that the shipping time may vary depending on the delivery location and external factors such as weather or postal delays.

4. Shipping Costs

• Standard Shipping: Free for orders over £0.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email, so you can monitor your package’s journey until it arrives at your door.

6. Lost or Delayed Shipments

While we do our best to ensure timely delivery, please allow a few extra days for unexpected delays. If your order hasn’t arrived within the estimated delivery time, please reach out to us at support@aquaglow.com for assistance.

7. Incorrect Address

Please ensure that the shipping address is correct at the time of order. We cannot be held responsible for items delivered to an incorrect address provided by the customer.

8. Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns Policy for full details.

9. Customer Support

If you have any questions or concerns about your order, shipping, or delivery, feel free to contact us at support@aquaglow.com.

Thank you for choosing AquaGlow. We are committed to ensuring your satisfaction, and we look forward to providing you with the best filtered shower heads for a healthier, cleaner shower experience.