Terms of service

Welcome to AquaGlow! These Terms of Service govern your use of our website and services, so please take a moment to read through them carefully.

By accessing or using our website and services, you agree to be bound by these Terms of Service, including any amendments or updates. If you do not agree with these terms, please do not use our website.

1. General Terms

  • Eligibility: You must be at least 18 years old to use our website and make purchases.
  • Account: You may be required to create an account to access certain features or make purchases. You agree to provide accurate and up-to-date information when creating your account.
  • Prohibited Use: You may not use our website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

2. Products and Services

  • Product Availability: All products offered on our website are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
  • Pricing: Prices for products are displayed in GBP and are subject to change without notice. We make every effort to provide accurate pricing, but in the event of a pricing error, we reserve the right to correct the error and adjust the price accordingly.
  • Product Descriptions: We strive to provide accurate descriptions, images, and details of our products. However, we do not warrant that product descriptions, images, or other content on the website is error-free, complete, or reliable.

3. Orders and Payments

  • Order Acceptance: Your order will be deemed accepted by us once we send you an email confirmation that your order has been processed.
  • Payment: All payments are processed securely through our payment providers. You agree to provide valid payment information at the time of purchase. By placing an order, you authorize us to charge your account for the total amount of your order, including taxes and shipping fees.
  • Order Cancellations: Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at support@aquaglow.com.

4. Shipping and Delivery

  • Shipping: We offer shipping within the United Kingdom. Shipping times and costs will vary based on the delivery method selected at checkout. Please refer to our Shipping Policy for more details.
  • Delivery: While we strive to meet delivery estimates, delivery times are not guaranteed and may be affected by external factors such as weather or postal delays.

5. Returns and Refunds

  • Returns: Please refer to our Return Policy for details on how to return products. Returns are only accepted for products in unused and unopened condition.
  • Refunds: Refunds will be processed in accordance with our Return Policy. Once a return is accepted, the refund will be issued to the original payment method.

6. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Limitation of Liability

  • No Liability: To the fullest extent permitted by law, AquaGlow will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, arising from your use of our website or products.
  • Product Liability: In cases where liability cannot be excluded, AquaGlow’s liability is limited to the amount paid by you for the specific product that caused the damage.

8. Modifications to the Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website after changes are made, you agree to the updated terms.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at support@aquaglow.com.